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Now, BPOs at Webworld

RIL Webworld store is out for rent from 10 pm to 8 am to small entrepreneurs for starting their own call centre.

india Updated: Apr 08, 2006 14:46 IST

You want to set up a call centre for your small business, but don’t have large sums to invest. But now this could change. Reliance Webworld is renting out their Webworld store from 10 pm to 8 am to small entrepreneurs for starting their own call centre (BPO) operations.
 
Confirming the move, Sarup Chowdhary, chief executive officer of Reliance WebWorld said, “We have started this only recently to help small entrepreneurs.” “We have 5,000 PCs across 240 Webworlds in 105 cities and they are well equipped with multi-media, headsets and VOIP minutes. The infrastructure is all in place. So all that the entrepreneur has to do is hire our infrastructure without any capital expenditure and start the operations. Secondly, WebWorlds are registered with the special approval to operate 24x7 as an IT Enabled Service,” he added.

To operate from a Webworld, the entrepreneur has to take a minimum of 12 seats and the company charges Rs 8,000 per seat. A 12-seater call-centre can therefore cost less than Rs 1 lakh.

“We also offer flexibity to these entrepreneurs. They are not bound by any contract for specific time period.” They can use it for one month and then discontinue or they can use it for three months and discontinue. Whatever is their need,” said Chowdhary.

The company has already two operations in Hyderabad and Meerut and is soon to start the scheme in Varanasi, Kolkata, Chandigarh and Ghaziabad.

According to Chowdhary, of these six deals, five are new entrepreneurs and only the Hyderabad entrepreneur has an existing operation in place and wanted additional capacity.

On the role of Webworld and the nature of these businesses, Chowdhary informed that most of them are individuals who have worked in a BPO and have now branched out on their own.

The Webworld is used mostly for telemarketing and outbound calls.

Webworld also provides entrepreneurs with a security guard and a person to troubleshoot any technical problems.

When asked how they ensure security of their own data, Chowdhary explained that they gave limited access to the entrepreneurs. “They are only given CRM softwares and whatever is required for making calls.”