Now, give a missed call for real-time updates on Mumbai local trains

  • PTI, Mumbai
  • Updated: May 21, 2016 19:29 IST
Commuters travel by a local train at Chatrapati Shivaji Terminus. (Photo by Vijayanand Gupta/ Hindustan Times) (Hindustan Times)

In a bid to reduce commuter woes and keep its suburban passengers informed about delays and disruptions, the Western Railway has launched a unique service through which commuters would be able to know the running status of local trains from simply giving a missed call.

The commuter needs to dial the Toll Free No. 1800 212 4502 and the call will get disconnected automatically after two rings subsequent to which an SMS will be sent informing the running status of the suburban trains.

This service was launched on Monday and the initial feedback from the commuters have very exciting, said Ravindra Bhakar, chief PRO of WR adding that Western Railway has hired a private agency to facilitate this service.

Outlining the importance of the service, Bhakar said, “This service will be a convenience to the commuters as they will be aware of the running status of local trains and will be useful, in particular, during unusual occurrences or


WR has tied up with a firm in order to facilitate this

novel concept to its esteemed passengers and with this

commuters can check the running status of our suburban trains

by giving a missed call.

“The information regarding running of services shall

be communicated to the firm by the Railways at a stipulated

schedule time, which in turn will be conveyed to the

passengers accordingly,” Bhakar said adding that the best part

of this service is that the system can be used by any kind of

mobile phones be it smartphone or high end mobile or basic

mobile phone.

Even commuters would not need to have internet

connection and the service is totally free of cost and

commuters can also alternately register themselves with for daily periodic updates at scheduled


Passengers’ representatives and commuters have,

however, hailed this initiative with a cautionary note.

Kailash Verma, member of WR’s Zonal Railway Users

Consultative Committee (ZRUCC), said, “This is good that

railway is launching such tech-savvy initiatives, but the most

important thing is that it should stick with such initiatives

because in recent past many other message based services were

launched, but were scrapped over a period of time.”

Another member of WR’s Divisional Railway Users

Consultative Committee (DRUCC), Rajiv Singal also maintained

the same and said, “Use of technology to empower the

commuters is always welcoming, but it must keep its servicing

intact so that its importance does not fade away.

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