To make the passport service smoother, the Ministry of External Affairs (MEA) has introduced online payment facility for applicants.
It was observed that a large numbers of applicants were not turning up at the Passport Sewa Kendra despite taking appointments.
To resolve the issue of non-availability of appointments and to reduce no-shows of applicants, the ministry has launched the online payment system for booking appointments.
“From June 21, applicants will be required to make payment at the time of booking appointment on the MEA website. With this, only genuine applicants will book the appointment and number of no-shows will reduce,” a spokesperson said.
Also, instead of the applicant choosing the date and time slot, the system will give the earliest available appointment.