A non-resident Indian (NRI) banker in Abu Dhabi has sued Air India Express for compensation claiming the airlines cancelled his confirmed Mangalore-Abu Dhabi ticket without intimation.
Abdul Gafoor Kadavath has claimed compensation of dirham 50,000 ($13,615) for the damage and harassment that he said he had sustained because of the airline's action.
Kadavath claimed he had booked six air tickets from Mangalore to Abu Dhabi using his credit card and received a confirmation status on Feb 21, but was shocked when he was told at Mangalore Airport on March 24 that his confirmed ticket had been cancelled on March 15 by the airline's Mumbai office.
The Indian carrier's financial department in Mumbai said they cancelled the ticket because they had not received any money from Kadavath.
However, the bank manager's personal bank records show that he had transferred the money to the airline within the specified period, the Khaleej Times said.
Kadavath, who has been residing in the UAE for past 25 years, claimed the airline had nine days to inform him about the cancellation of the tickets but did not do so.
"This is a breach of contract made from your side," Kadavath's legal notice said.