One more fraud @ the call centre
Noida Police arrested a BPO employee for allegedly siphoning off Rs 43 lakh from a UK based insurance firm. The accused, Edward Burn, a team leader at EXL Services, Noida, allegedly manipulated the insurance records, report Kapil Datta & Karan Choudhury. See graphicsindia Updated: Jan 18, 2009 00:27 IST
Noida Police on Saturday arrested a BPO employee for allegedly siphoning off Rs 43 lakh from a UK based insurance firm. The accused, Edward Burn (30), a team leader at EXL Services, Noida, allegedly manipulated the insurance records and committed forgery to the tune of £56,900.
According to Noida Police, Burn committed the crime with the help of London-based accomplices.
Deputy Superintendent of Police, Shailender Lal, said, “One of the BPO’s employees, Sumir Anand, lodged a complaint that Burn was manipulating the electronic records of their UK based client, Aviva Life Insurance.”
EXL is a major player in the insurance BPO segment and processes the insurance claims of Aviva. As per the company’s corporate website, in 2006, a survey conducted by Brown Wilson Group and the Black Book of Outsourcing had ranked it ‘number 1 among the top 10 insurance BPO outsourcing providers.’
The police said Burn, being the team leader, had access to all insurance related data of the company. “His modus operandi was zeroing in on accounts which were not in use anymore; these accounts are also known as ‘dead accounts’ and belonged to UK based people with insurance claims amounting to a maximum of 6,000 pounds. To activate these accounts, Burn gave them new account numbers,” said Lal.
Burn would then send these forms for processing. To encash the claims, he would change the account numbers on the forms. The new account numbers would belong to his UK-based accomplices, who would withdraw the money.
The police said Burn revealed he was a software engineer and had been working with EXL Noida since March 2004. He started forging insurance claims in 2007. He confessed to 12 such transactions.
Burn further revealed that his accomplices used to give his share during their visits to India. So far he had received Rs 3 lakh from them. The police are also checking his account details and ATM withdrawals.