Orissa launches e-grievance redressal system | india | Hindustan Times
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Orissa launches e-grievance redressal system

india Updated: Jul 31, 2010 19:13 IST

Susanta Rout, an ailing man from Orissa's tribal-dominated Kalahandi district, was the instant beneficiary of a web-based grievance redressal and monitoring system launched by the state government on Saturday.

Rout, suffering from serious ailments including kidney failure, came online seeking assistance from Chief Minister Naveen Patnaik, who inaugurated the e-Abhijog facility, for his treatment.

The Kalahandi district collector forwarded Rout's application online to Chief Minister's Relief Fund. An amount of Rs 30,000 was sanctioned for his treatment.

Another beneficiary was Basanta Maharana, a 55-year-old woman from Gobindpur area in Cuttack district.

Frustrated at her failure to convince district-level officials the need for construction of a 1,100 metre road in her village, she apprised the chief minister about the same.

Maharana's grievance was immediately addressed, a senior official, who was present at the launch, said.