Lack of parking space in the Millennium City's shopping hub, Galleria Market, has marred the shopping experience of visitors.
The problem has aggravated ever since DLF Estate Developers Limited (DEDL) and the police declared three service lanes around the market in DLF Phase-4 as non-parking zones.
Residents blame DEDL for the mismanagement that often leads to traffic jams around the market. They say only shopowners are allowed to park along the market boundary wall and not shoppers, as claimed by DLF.
“Shopowners park their vehicles along the boundary walls of the market. Hundreds of cars can be seen parked from dawn to dusk. The security guards do not allow us to park there,” said Vinod Chopra, a regular visitor to the market.
Despite having a huge parking lot with around 236 car slots in the basement of the market, several cars are often seen parked haphazardly on the main road, leading to complete chaos in the area.
The DEDL management has sold 40 basement parking slots and 136 slots have been leased out to shopowners. The remaining 60 spaces are available for shoppers. “We have more than 80 slots available for shoppers but people do not want to park cars in the basement. Instead, they park in the service lanes and cause traffic jams. We have made the lanes completely no-parking zones,” said Rohit Malik, DEDL vice-president.
Residents, however, rubbished the claims and said in the basement too, nearly all slots are earmarked with reserved parking signs and security guards do not allow people to park there.
“This is not true. We have given instructions to our guards to assist shoppers in parking their vehicles in the basement. We have widened the road leading to the basement to make it convenient and customers can have easy access,” said Malik.
Instead of easing chaos, the DLF management's measures are adding to the menace as shoppers now park their vehicles on the road and leave their drivers behind to avoid the hassle of parking in the basement.
“There was a fault in the market layout plan as DLF did not make provision of parking space for shoppers,” added Rachna Seth, a resident.
With a total of 236 shops and 333 offices, Galleria Market was built by DLF for Phase-4 which has nearly 700 plots and eight condominiums. The footfall in the market has increased manifold over the years due to growing popularity.