Jet Airways and Jetlite passengers will have to pay Rs 50 to board their flights if they fail to carry a copy of their e-tickets to the airport. On Tuesday, the leading domestic carrier started charging passengers who asked for duplicate printouts of their tickets.
The move has upset thousands of passengers because the airline, along with its low-cost subsidiary, caters to more than one-fourth of the domestic fliers in the country.
“It is surprising and shocking that the airline is charging passengers for small services such as this one,” said Jay Bhatia, western region chairman of the Travel Agents Association of India (TAAI). He added that as most passengers use smart phones, very few carry e-ticket printouts to the airport. “If the airline charges for a printout in this e-age, times are not far when they will charge passengers for using toilets onboard flights,” he said.
Jet Airways is the only domestic airline to have hiked its excess baggage charges and its rebooking charges in the past two months.
“If the leading carrier of the industry starts charging passengers for petty services, soon low-cost carriers will follow suit,” said Manmeet Singh Bhumra, an Andheri-based entrepreneur, who travels by air at least twice a week.
Bhumra said most business travellers didn’t bother to collect e-ticket prints because business trips were planned in a hurry.
Air travel has already become expensive with the increase in service tax and busy airports such as Mumbai and Delhi charging development fees from passengers.
“Passengers just need to show their Passenger Name Record (PNR) number to enter the airport. But here every small expenditure for airlines and airport operators is passed on to passengers,” said Vishal Patel another frequent flier.
A Jet Airways spokesperson did not respond to HT’s emails and calls.