There is a serious disconnect between the Noida police and residents. Fourteen of the 17 police stations' landline phones in Noida and Greater Noida have been disconnected - over non-payment of bills. It happened a month ago, say sources.
On Monday, Hindustan Times tried all the 17 numbers through the day but found only three to be functional. But repeated calls to the Jarcha (Greater Noida), Greater Noida (city) and Noida Sector 24 stations went unanswered.
"I recently called the police helpline (100) after I lost my mobile. I was told to contact the Sector 39 police station but the number wasn't working," said Vidushi Singh, a student of Amity University.
She had to go to the police station to lodge the complaint.
Calling police for help can be difficult as cellphones provided to the police control rooms (PCRs), too, seldom work. On March 22, HT found most of the phones to be 'out of order'.
Residents complain that when they call 100, they are often connected to Delhi or Ghaziabad PCRs.
"The telecom operator (BSNL) has disconnected the landlines over non-payment of bills. This is not justified," said Praveen Kumar, senior superintendent of police, Gautam Budh Nagar.
Noida and Greater Noida are under the jurisdiction of the Gautam Budh Nagar police.
Incoming calls should be allowed so that people were not inconvenienced, the officer said.
"I have instructed the operator to restore the lines."
For services to be restored, the bills have to be paid, said a BSNL official on condition of anonymity.