Subscribers of the Bharat Sanchar Nigam Limited (BSNL) have alleged that the services of the state-owned telecom operator were "very poor" in the main localities of the district, and the condition was worse in rural areas.
Subscribers said they faced difficulty in making and receiving calls due to poor cellular signal. "Most of the times, signals suddenly disappear from our mobile phones when the power goes off. Even when the device catches signal, the voice at the other end breaks frequently, forcing me to make repeated calls," said Deepanker Gupta, a local businessman.
"As we pay our bills regularly, the BSNL should to improve its services, otherwise we have no option but to switch to other cellular operators," said a group of subscribers from Shiv Nagar.
BSNL broadband users rued that they had to put up with poor connectivity and slow speed, particularly in rural areas, including Majalta, Ramnagar and Chenani tehsils.
Consumers said the service provider has been taking them for a ride in spite of repeated complaints. "Even after paying hefty charges for internet access, we have to keep other connections as a standby, given the unreliable services of the BSNL," alleged a user.
Residents of Shiv Nagar and Subash Nagar said besides poor mobile services, more than 600 landline phones of the area had been non-functional for the last three days due to breakdown of OFC cable near Slathia Chowk.
Advocate Rahul Jandial, a social worker, said, "Subscribers are facing problems due to frequent call drops and poor network connectivity. BSNL's service is poor. Residents have raised the issue with the BSNL authorities many times, but they have failed to improve the services."