THE POSTAL Department is poised for a makeover. Shedding its soporific image, it will soon adopt corporate culture, both in looks and in work, rising like a phoenix after being shattered by courier services, e-mails, mobile phones and information technology boom.
The human resource in the department is being trained to work in a more efficient way and their babu looks are being substituted by a more formal official look. For example, instead of the khaki uniform, they have been provided a smarter uniform. They will now be seen attired in sky blue shirts and navy blue trousers.
Chief Post Master General Vijay Laxmi Sheth says, “When I joined this office, recruitments for clerical posts had not taken place for more than four or five years. So the first thing that we did was to recruit people for various posts so that work could be carried on in a systematic and organised way. The first step for an organisation to work efficiently is to fill the empty posts. Everybody wants to work in an organised environment.”
“To keep a watch on the staff of the department, a close circuit camera has been installed in the GPO. This way I can see what the staff is doing and monitor if everything is going well in the office or not,” says Aadya Pandey, Chief Post Master, GPO.
If you have not visited the General Post Office for quite some time, then you will be off balance to see the insides of it. Office spaces have now become swanky with modular furniture, brightly lit up interiors, smartly dressed employees, cleanliness and information desk as public utility.
Recently, the yellow post office buildings were painted white to give them a better look. “New display launchers have been placed in the GPO and other prominent post offices that display bright slides informing about new schemes
and services,” informed Pandey.
The postal department has become computerised too. Most of the head post offices in the State are computerised along with some post offices in rural areas. Sheth said, “We have managed to get almost one-third of the post offices computerised. We had our daak filled with complaints saying that people were facing problems in their savings bank accounts, as any entry in the account took too long to be processed.
“Following this, we got our SBA computerised, which has facilitated the people in a big way.” She also said that giving proper business would bring good business to the department.
Similarly, the department is also working on certain upmarket schemes and services. It is about to bring out a scheme called Instant Money Transfer. “It will be a digital scheme operated through the Internet. This scheme can be called an instant money transfer. A person can deposit money in the post office and the receiver can receive it instantly at the other destination,” informed Niyaz Ahmad from Lucknow GPO. Very soon there will be an Internet kiosk in post offices as well.
Apart from this, the department has become ‘business minded’ now. It has launched new schemes that attract customers and let the department make business. The business post deals with bigger assignments separately and gives incentives to customers.
This way the department is able to handle bigger consignments and lessen the existing gap between revenue and expenditure.