Vir Sanghvi’s Counterpoint (Grounded by Reality, October 29) was timely. Be it the airlines sector or any public service sector such as water, power, transportation or even banking, the moment the word ‘government’ is prefixed, the very concept of service takes a back seat. The word ‘government’ should be wiped out and the word ‘private’ prefixed in all services.
GK Arora, Delhi
Now that the civil aviation minister had a bitter taste of the casual work attitude of the Air India crew, that prompted him to switch over to the Jet Airways flight, one hopes that some corrective action will be taken to rein in the airline’s staff. They need to have more concern for their passengers.
Tarlok Singh, on email
The sine qua non of operating any airlines — efficient streamlined operations and courteous service — are lacking in Air India and Indian Airlines. The operating cost of airlines skyrockets due to air traffic control delays at our crowded airports. Recurring engineering failures of aircraft and undue political interference are two stumbling blocks which cause many of the delays and cancellation of flights.
K Venkataraman, Delhi
Stung by stings
Trouble with Operation Sting by Shohini Ghosh (Guest Column, October 29) touched the ethical issues and codes of conduct for the media in general and sting operators in particular. The role of the media as a villain can be converted into the role of a hero by adopting ethics of public life.
MM Goel, Kurukshetra
What about the victim?
Sujit Nath gave a very pathetic account of the family of Dhananjoy Chatterjee in The Big Story (Hanging in the Balance, October 29). In his biased report, he forgot to mention the feelings of the family of that poor 15-year-old girl, who was raped and murdered by this animal, Dhananjoy. When an animal becomes mad, it must always be killed otherwise it will harm society.
Anand Prakash, Meerut