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Qantas agrees to compensate stranded passengers

Australian airline Qantas said on Wednesday it would compensate passengers stranded by its sudden grounding of all flights over the weekend for "all reasonable losses".

india Updated: Nov 02, 2011 11:42 IST
Qantas-planes-await-passengers-hours-after-a-government-tribunal-ordered-an-end-to-a-destructive-industrial-dispute-that-grounded-its-fleet-and-sparked-passenger-and-political-fury-in-Melbourne
Qantas-planes-await-passengers-hours-after-a-government-tribunal-ordered-an-end-to-a-destructive-industrial-dispute-that-grounded-its-fleet-and-sparked-passenger-and-political-fury-in-Melbourne

Australian airline Qantas said on Wednesday it would compensate passengers stranded by its sudden grounding of all flights over the weekend for "all reasonable losses".

Australia's iconic carrier shut down suddenly on Saturday, saying industrial action by unions had forced its hand. The move left tens of thousands of business people, holiday makers and travellers around the world stranded.

The airline issued a statement Wednesday after Australia's consumer watchdog called on the carrier to clarify its response to travellers affected by the grounding, saying it was "squarely in the airline's camp to make good".

Qantas, which said its flight schedule returned to normal Tuesday, said it acknowledged the Australian Competition and Consumer Commission's comments.

"Qantas agrees to and accepts the ACCC'S request that it compensate all passengers for all reasonable losses incurred as a direct result of the grounding," the airline said in a statement.

"Qantas has always intended to ensure that disrupted customers incur no financial loss."