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Rail passengers to get exclusive facilities at New Delhi metro

india Updated: Jun 14, 2012 01:11 IST
Subhendu Ray
Subhendu Ray
Hindustan Times
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After de-boarding at New Delhi Railway station you will not have to brush shoulders with other Metro commuters to get a token or queue up for gaining entry to the paid area in the New Delhi Metro station to catch a train.

Train passengers soon will be offered pre-vended tokens and separate entry/exit so that railway commuters entering and exiting from the station do not face overcrowding or congestion.

"We have taken a host of measures at the New Delhi Metro station to decongest its premises and facilitate the smooth entry and exit of commuters, especially those coming and going to the interlinked New Delhi railway station," said a Delhi Metro Rail Corporation (DMRC) official. These dedicated facilities for railway passengers will be in place in three months.

The facilities include a separate exit block with nine automatic fare collection (AFC) gates, a customer care centre (CCC) and three additional token counters. These counters will also issue pre-vended tokens for frequently visited stations. This measure will help commuters save time and escape waiting in long queues.

The number of token counters on the New Delhi Railway station side of the metro station will be increased from 17 to 20. The circulation area in front of the token counters will also be increased to accommodate more people, said officials. Besides, additional signages will be installed for the convenience of the commuters.

A new CCC has been set up towards the exit leading to the New Delhi railway station to address the queries of the passengers who come from the railway station. The CCC also has an additional ticket operating machine, which can be operationalised to tackle extra rush of commuters, said a DMRC spokesperson.

"The entire project is set to be completed in another three months. The CCC and additional AFC gates are already operational," said the spokesperson.

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