Railway to launch 'Dial-a-ticket' service | india | Hindustan Times
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Railway to launch 'Dial-a-ticket' service

Soon, you would be able to get railway tickets at your doorsteps by just dialling a number. Aptly named as "Dial-a-ticket", the soon-to-be launched service of Railways is currently on trial.

india Updated: May 18, 2008 12:15 IST

Soon, you would be able to get railway tickets at your doorsteps by just dialling a number.

Aptly named as "Dial-a-ticket", the soon-to-be launched service of Railways is currently on trial.

"A trial is going on experimental basis as we want to make it a fool-proof arrangement by addressing the loopholes, if any, before launching the service finally," said a senior Indian Railway Catering and Tourism Corporation (IRCTC) official.

"The aim is to shorten the queue at the ticket windows. Once operational, this will be a big step towards providing tickets at door steps as value-added facilities to railway passengers across the country," the official said.

About the mode of payment, the official said that initially a caller has to make payment through cash card and later, credit card payment facilities are likely to be added.

On the date of launching the service, he said "we are trying to get a separate number closer to 139 to make it as a dedicated 'Dial-a-ticket' service number.

"We have already written to the Department of Telecommunication seeking a dedicated three or four digit number," he said.

Currently, the railway enquiry number 139 serves as an effective railway enquiry service where one can inquire about arrival and departure of the train timings, PNR status, fare structure and availability of berths etc.

Besides train-related information, the 139 service, known as 'Rail Sampark call centre' will also be offering a number of services such as SMS alerts, booking of hotels and cabs and tour packages, the official said.

Equipped to handle two million calls a day, the 139 service has the largest call centre in the country.

"Our aim is to make it as a single window facilitation centre. The service brings high quality enquiry services within the reach of every resident of the country and can be reached from any fixed or mobile phone in the country without STD facility," he added.