Thousands of office-goers remained stranded on the Delhi-Gurgaon Expressway for hours on Wednesday morning after a crane at the Rapid MetroRail project site broke down in the middle of a service road leading to DLF Cyber City.
The breakdown led to a three-hour traffic hold-up at the Delhi border toll plaza which stretched for 2-3 kilometres up to Mahipalpur flyover.
There were long queues of vehicles headed to Gurgaon from Delhi during the morning rush hour which spilled on to the main expressway carriageway.
"Traffic came to a standstill around 8am and normalcy could be restored only around 11am. We were trapped here due to poor management by the traffic police, rapid metro and expressway operator firms," said Rohit Sharma, a commuter.
On the other hand, officials of the Rapid MetroRail Gurgaon Limited (RMGL) said the crane got stuck due to a technical glitch which led to chaos.
"Work on metro pillars started at Shankar Chowk around a month ago. One set of piling is complete and a new set of piling started on Wednesday. Due to this, some barricades were being moved from one location to another with the help of the crane when it broke down, causing traffic disruption, an RMGL official said."
The expressway operator, meanwhile, said the construction company's machinery and barricades left on the approach road had blocked the road and hindered the smooth flow of traffic. "The barricades and machinery were removed and normal traffic flow was restored on our request and on the intervention of the traffic police," said a spokesperson of the Dehi-Gurgaon Super Connectivity Limited.
The traffic police department said they immediately took charge of the situation and cleared the mess. "We rushed to the spot after we got information that a crane was blocking traffic at Cyber City junction," said a senior police official.
RMGL officials also said they are working closely with the Gurgaon traffic police department and National Highway Authority of India (NHAI) to minimise traffic disruption in the area.