People in the city are becoming more aware of their rights and do not hesitate to approach consumer courts seeking redressal of disputes with service providers.
The district consumer forum has received 915 cases in the last one year while 290 cases were registered in the first four months of this year alone. The cases are related to disputes involving various government department as well as private service providers.
“Indeed, people are becoming aware about their rights. But, a lot needs to be done.
We cannot judge awareness by the number of complaints. The important thing is how many people get judgment in due course of time,” said consumer rights activist Nitin Saxena.
He said the government should work towards creating more awareness among people “because getting right thing is the right of consumers and if educated people would not understand it, we would not been able to change this world”.
“Even big business houses and government departments do not leave any chance to exploit the common men. If people would not have a tool like consumer court, they can be exploited at any level. But things are improving and people do not mind approaching consumer courts,” said Jatin Kumar, a resident of DLF Phase 2.
Another resident praised government’s awareness campaigns such as promoting slogans like ‘Jago grahak jago’ but said the resolution of disputes at consumer forums must be time-bound. “That is the only reason why sometimes consumers feel discouraged. Otherwise, consumer court is indeed a boon for many,” he said.