BPO companies are eagerly looking for people who have the right attitude, communication skills and English language and basic numerical capabilities. So, a good graduate's degree is all you need, and even high-school graduates may be taken in.
Companies are willing to train people at all levels, including entry levels, but some schools do offer courses that can help a candidate get past the recruitment process and tests.
Typicaly, a BPO course aids a student in gaining expertise in the following areas:
Transactional BPO : In house projects handled by customers .
Comprehensive BPO: Handles both administrative and transactional tasks
Niche BPO: Looks after investments in customer's process to improve the efficiency.
Customer service and call handling skills.
Speech and voice modulation training
Excellionn, New Delhi.
Aptech (all major Indian cities)
Next (Mumbai,Bangalore,Hyderabad,Pune, Chennai, Visakapatnam).
Lason India (Bangalore).
Brainware (major Indian cities)