Why are assessments important?
While the magnitude of assessments in this sector has still not touched the levels experienced by certain other sectors, the high emphasis on quality makes assessments a pivot for recruitment in aviation. With customers becoming more demanding and expectations for the money spent also high, providing a professional flying experience is a must in this sector. Assessments are still a new concept to aviation, and while they are increasingly used for back-end maintenance roles, they are also increasingly being looked at to provide talent insights on the front end.
For which roles are assessments used?
Assessments have traditionally been used in this industry for selecting maintenance personnel, such as engineers, by measuring their domain knowledge. Specific assessments like aeronautical engineering have also been deployed to select personnel for critical job roles. Again, these high-end assessments can only be developed thorough experts in the assessments space.
At the front end, assessments can be leveraged to recruit for job profiles such as ticketing staff, customer service personnel etc. Customer interfaces such as hosting and stewards are niche areas that require added attributes and assessments can only partly help in solving the talent puzzle for these roles.
What are the skills required?
Most back-end job roles demand a thorough understanding of subject along with high analytical abilities, attention to detail, learning ability and problem solving skills. This is critical in such roles with a zero error tolerance. Customer-facing job roles demand high levels of verbal fluency skills along with presentability, persuasive skills and a sharp orientation towards customer service.
What are the assessments used for?
Assessments have not been so widely deployed in the aviation sector and it has mostly been leveraged for selection of support staff. The assessments of back-end staff rides on assessment suites containing analytical tests along with engineering tests for specific subject areas like electrical, electronics, mechanical etc. More specialised assessments can also be used for specific areas like aeronautics. The assessments can cover parameters of communication (spoken and written), numerical ability, attention to detail and computer skills, which assume importance for job roles like air ticketing etc. Customer service orientation tests are also recommended as part of the assessment suite for a front-end job in the sector.