Omnia BPO Services, a subsidiary of Spice Corporation, has formed a consortium with Wipro and the TTK Prestige Limited to bid for the ministry of external affairs’ plan to outsource passport issuance services. It has earmarked an investment of Rs 250 crore to execute the plan.
The tender to give out the project is expected to be announced by the government by the end of February.
“A prestigious project, it would be a feather in the cap for us if we bag it, considering that we already do work for Indian Airlines and Bharat BPO (in collaboration with Spanco Telesystems) runs call centers for the Indian Railways.
From our partners, TTK was earlier engaged in the business of issuing visas and Wipro is a well-known name in the IT space,” said Pravin Kumar, CEO, Omnia and Bharat BPO Services, which is going to be called Spice BPO Services soon..
The ministry of external affairs had last year launched the ‘Passport Seva Project’ that would enable the department to issue passports within three days in normal conditions and tatkal passports in a single day.
The project -- which is likely to be implemented in 19 months, including information technology intervention and outsourcing of all passport issuing front-end activities -- is aimed at delivering passport related services to the citizens in a timely, transparent and reliable manner across the country.
Bharat BPO's call center services for the railways became operational on an all-India basis last month.
“With four zonal call centers in the metros, we handle 2 million calls a day (for the 139 enquiry number), a figure that is expected to reach 6-8 million by the end of this year, making the quantum of work bigger than the whole of the domestic call center industry put together. The investment too is expected to go up to Rs 200 crores by the end of 2008 from the initial Rs 90 crores,” says Kumar.