Tech glitch mars emergency helpline launch | india | Hindustan Times
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Tech glitch mars emergency helpline launch

india Updated: Aug 16, 2012 10:49 IST
HT Correspondent
HT Correspondent
Hindustan Times
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Promises to launch the much-awaited emergency helpline have fallen flat as technical glitches have pushed the launch forward by one more week.

The Noida authority and city police had planned an August 15 launch for 30 new landline connections for their emergency number.

The dial 100 service was supposed to be outsourced to a call centre.

"For the first time, a district will have two separate control rooms for Noida and Greater Noida. We want all calls made from the Noida region to be routed to the newly-built centre in Sector 30.

"All calls from Greater Noida will be directed to a Surajpur-based facility. However, our telecom service provider has been unable to achieve this so far. Calls are still getting to directed to Delhi and Ghaziabad," said a officer working closely with the project.

Noida police will hold a meeting with the telecom provider soon to fix the issues.

"We have also asked BSNL to provide a landline connection that can be accessed from any part of the world. We have asked for 0120-100 as our control room number. But, since 0120 is the STD code for Ghaziabad too, we need more time to sort the problem," an officer explained.

The administration hopes to improve the efficiency of the emergency helpline by outsourcing it.

"The employees will be trained to deal with emergency calls. They will talk politely in all languages and will transfer details to the police. The information will then be passed on to the nearest available PCR vans and police station," said Praveen Kumar, senior superintendent of the police (SSP).