Irrespective of training, job profile or past experience, all nurses undergo nursing training, grooming and personality lessons at corporate hospitals. “Since most people have medical experience, the emphasis is on developing soft skills such as service excellence and communicating care,” says nursing educationist and trainer Jisha K.K.
“Staff members have to look presentable as a pleasing personality and good communication skills help in dealing with patients and their families. An important segment of our training comprises personality development. Getting eyebrows and upper lips made, use of lip-gloss, tying-up hair in a neat bun without even a strand out of place are mandatory for nurses,” says Jisha, who also teaches basic make-up techniques at the Max Super Speciality Hospital in Saket.
Jewellery is taboo because of reasons of hygiene, though small studs in ears are allowed. “With some nurses insisting that they should be allowed to wear their wedding rings, we’ve started allowing them that,” says Jisha. So is speaking in vernacular languages among themselves when patients are around.
“Speaking in a language others don’t understand is rude and can really infuriate the listener,” says Jisha. “Nurses can speak to patients in a language they are comfortable with as that makes them feel at home. After all, that is our aim: to make those who visit us not miss home.”