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This isn't way to serve users

Gurgaon traffic police have asked expressway firm to set up three cloverleaves to end snarls.

india Updated: Apr 10, 2011 23:23 IST
Faizan Haider

Although the Delhi-Gurgaon Super Connectivity Limited (DGSCL), the firm which runs the Gurgaon expressway, hikes toll rates religiously every year, commuters and traffic police complain that the services have gone from bad to worse.

The traffic police have told the expressway firm to pull up its socks and provide hassle-free service to commuters. They have also asked the firm to set up at least three cloverleaf flyovers at three most congested intersections.

The traffic police had recently submitted a detailed report on the traffic situation on the expressway to the state government. The police feel that the local residents are not being properly "served" by the expressway firm.

"The residents of the city are not much benefited out of this. The access-controlled expressway helps the traffic from Delhi to Jaipur and vice versa. At all intersections on the expressway, traffic is held up for hours together and traffic jams are the order of the day. This is due to faulty planning," DCP (traffic) Bharti Arora said.

"From Hero Honda to Rajeev Chowk there is no U-turn, so commuters are bound to come from wrong side," she said.

Arora feels that a better planning could have made life easy for lakhs of commuters.

"There are no auto or bus stands. Lanes are not demarcated and even zebra crossings are not painted. Commuters still have to wait at toll plaza," said a resident.

"The expressway is for high-speed vehicles but if it is passing through a city like Gurgaon it should also give some space to commuters who need to cross it to go to the other parts of the city. The expressway separates Old Gurgaon from new Gurgaon and at every intersection you need a flyover," said a traffic expert who didn't want to be named. Delhi-Gurgaon Super Connectivity Limited (DGSCL) has dismissed criticism as baseless.

"We have introduced various initiatives to promote tag usage. This initiative has brought in desired results with more and more people using tags and enjoying a smooth uninterrupted drive. The waiting time in the tag lanes has come down substantially to as low as 20 seconds during peak hours," said a DGSCL spokesperson.