A day after announcing an anti-corruption helpline in Delhi, chief minister Arvind Kejriwal on Thursday came out with a slew of measures to address public grievances in the national capital.
He also commended the response by the citizens of Delhi to the anti-corruption helpline as he gave details of the number of calls received on the first day.“Around 4,000 calls were received on the first day. More than 800 of them were attended and 38 people have agreed to set up stings against the corrupt.” He said a four-digit number to access the helpline would come into effect from Friday.
Speaking about the performance of the anti-graft helpline on its first day, the CM said the calls were pouring in and the government needed three times the current workforce to man the helpline.
“We have made sure that no corrupt officer can get in touch with those at the call centre to make sure that the process remains transparent,” the CM added.
Kejriwal had announced setting up of the helpline (011-27357169) on Thursday to receive any complaint of corruption and irregularity. If a complaint is considered serious, a team of officials would help the complainant on how to conduct a sting operation to trap the accused. The government's vigilance team after receiving evidence will pursue the case.
“To address public grievances, we need to refresh our policies. But as a stop-gap arrangement, all ministers of the Delhi government, including the CM, will sit outside the Delhi Secretariat every Saturday to address the problems of the people,” Kejriwal said. “Public grievance is a symptom, the disease is something else… We need to change our policies,” he added.
The Delhi CM told a press conference that the ministers would sit in the street outside the secretariat from 9.30am to 11am every Saturday. He also said one minister would address issues related to all ministries every day during the same hours.
“We will try to address urgent grievances on the spot by making calls. Remaining grievances, which will be dealt with over time, have been slotted into various categories — policy change; suggestions; miscellaneous and issues not related to the functioning of the government,” the CM said.
He also said they were devising a mechanism to monitor the grievances. “We will send out SMSs to check whether people are satisfied with the measures taken by responsible authorities. Our volunteers will then make follow-up calls,” Kejriwal said while explaining the details of the programme.