Preparing a good CV is a must for any job aspirant. A bio-data is a window to a person's personality. Make sure that you make your own CV or at least you are aware of what is written on it. Make sure the CV talks about what you are rather than what you want to be which can be summarized as an objective. Your CV can talk volumes of how focused you are in your career.
It is almost mandatory to have reasonably good communication skills. The entire BPO industry relies on employees who can communicate well externally as well as internally. The ability to be clear and precise is definitely a good skill to posses.
Believe in the BPO industry. The BPO industry is here to stay. You need to be update yourself, learn proactively and think laterally. Try to understand where the industry can take you if you put in your efforts and hard work. Remember, an interviewer would be talking to hundreds of candidates in a day, make sure you show her that you are very keen on joining the company.
Prepare well for the interview. Read about the company, understand the job role, and identify your strengths that the company requires. Make sure that you know what you have written in your CV and that you will be able to back it up, if needed. Understanding the employer values and objectives will give you an advantage. Make sure you don't miss the interview time slot given to you as it shows disinterest.
Understand the job and its role in detail. Every job description would give you a clear idea on what is expected from you. Match the job specifications to your profile and identify your strengths and your weaknesses. If possible, ask reputed consultants in understanding each job specification which will give you an idea of what the company needs from you. If the requirements have reached you through a consultant or a friend it would be useful if you could ask them a general description of the role.
You should be willing to work in shifts. The BPO industry is not just a domestic career; it serves a host of countries and regions. Being part of a global service provider you need to make compromises and work in odd hours. Be ready for it and accept the fact that the customers in whichever industry you work are the same. They need support. Knowledge of an extra language would definitely give you an edge.
Try to get first hand information about the work environment
It is important that you know the ins and outs of the company that you are interested in. Go through Websites, peer references, a company employee and reputed consultants..
Never assume; always ask if in doubt. No two companies are the same. Processes are different, and people are different. Hence make sure that if you need clarity on a particular point feel free to ask, assumptions could lead you to even getting into a wrong job which might even hurt your career. If the job requires a travel, make sure you have a passport ready.
Don't join the BPO industry for a salary; rather join it for the experience. The BPO industry maybe a good paymaster but think about what you want from your working life. Is it the money? Your work colleagues? The working environment? Make sure that whatever it is that you are searching for should be able to help you become a better person. Make sure you showcase energy levels during the interview as the BPO environment is very vibrant.
Don't assume that to find your best job you have to change careers constantly. Rolling stones gather no moss! Be loyal, enjoy your work, and concentrate on your strengths. It helps.
Learn constantly. Make sure that you are always aware of what is happening around you, how the market is changing. Today's market is not just India but the world itself. Make sure you are always well informed which will always help you make decisions faster and better.