In what came as a major relief for daily commuters, the transport department finally started trial runs of a city bus service on Tuesday.
Throughout the day, the blue buses could be seen across the city ferrying passengers, a big respite from exorbitant fares charged by auto drivers in Millennium City.
The city transport department began trials on four routes. Initially, buses will run from Manesar to Karol Bagh and service from Gurgaon Bus Stand to the Hong Kong Market may start on Saturday.
Service on the Dundahera to Rajiv Chowk route and Sector 29 to the Gurgaon railway station route will start later.
"It is a nightmare to deal with three-wheelers or shared autos in Gurgaon. They will charge you more and treat you with disrespect," said Neha Verma, a passenger. Since the taxi and auto service in the city is not organised, passengers end up paying arbitrary fares, she added.
The lack of basic intra-city transport facilities in Gurgaon has been a major concern for residents for a long time.
"The new bus service will provide a comfortable and safe journey to passengers. Having more buses will help reduce traffic snarls on the roads too," said Yashender Singh, GM, Gurgaon Transport Department.
The department has already got approval to recruit additional manpower to ensure smooth functioning of the new service and neighbouring districts. The department will add more semi low-floor buses after a feedback from different agencies, he added.