North Western Railway (NWR) general manager Anil Singhal on Wednesday said passengers want extra trains especially during vacations and they also want improvement in catering services.
Singhal was addressing a press conference at NWR headquarters in Jaipur.
He said Rail Humsafar week was observed from May 26 to June 1 and railway personnel interacted with passengers travelling in trains. He said passengers were quite satisfied over security in railway stations in NWR zone.
Singhal said security system will be increased using Nirbhaya Funds, out of 37 railway stations, four stations at divisional headquarters have integrated security system, while in remaining 34 stations, CCTV cameras will be installed that will be monitored by railway officials.
Cameras will also be installed at the Tatkal window to check discrepancies, he said.
Singhal said the focus of NWR is on improving customer experience, new sources of revenues, structural reforms, investment in infrastructure and cost optimisation. He said from 2002-2014 the average work completed was 175km/year, which increased to 378km per year during 2015-16. Similarly, NWR completed broad gauge connectivity in Sikar-Loharu (122km), Makrana-Parbatsar (21km) and Hanumangarh-Sadulpur (178km).
The work of gauge conversion of 536km is in progress along iwth new lines of 674km and doubling of 547km.
Singhal said NWR was allotted 387.09 crore in 2014-15, the funds were increased to Rs 865.86 crore in 2015-16 and to Rs 1405 crore for 2016-17.
He said in two years electrification work will be completed between Rewari and Palanpur, after which the entire route from Delhi to Ahmadabad will get electrified. He also elaborated on other facilities to be increased at various stations including escalators, lift and others.