If you are an aam-aadmi with a twitter handle, you need not underestimate your power. That’s precisely what Durgesh, a resident of Lucknow’s Chinhat area, proved on Thursday by getting a new power connection for his residence in less than 24 hours of completing the formalities.
He needed the connection urgently but was told that he would have to wait as the junior engineer (JE) had some work in court. That’s when he tweeted his problem on the chief minister’s twitter handle, confirmed an official. Much to the surprise, the response was quick.
Sources said the chief minister’s office acted promptly and drubbed the UPPCL officials for not showing alacrity in dealing with aam-aadmi’s issues.
Within moments, LESA’s Chinhat substation swung into action and the power meter was installed at Durgesh’s resident. Officials admitted MD Madhyanchal AP Mishra himself monitored the process of giving connection to Durgesh.
In fact, the MD left office only after he got a confirmation from Durgesh. LESA officials confirmed Durgesh completed the formalities on January 6 and tweeted about it only on Wednesday morning. “By afternoon, the connection was there,” said an official.
“I had heard the chief minister is active on social media but never expected such promptness in action,” said another official.
When contacted, LESA’s executive engineer Chinhat division Shailesh Gupta defended J E Kailash Yadav.
“The JE had to go to court for the hearing of a pending case, else the connection would have been given in 24 hours as promised,” he said while insisting that if Durgesh had contacted him he too would have got the work done immediately.
“We are sitting here to serve people and a special drive to give new connections is already going on,” said Gupta.
“I have already sought explanation on the issue. We are determined to issue new connection in 24 hours and any laxity will not be tolerated,” said Mishra.
“Such promptness in action in a department like power is the last thing one expects in Uttar Pradesh. This episode has shown us the way,” said Sanjay, a Chinhat resident.