Rajaram Gautam, a resident of Mohanlalganj, was sweating after the Lucknow Electricity Supply Administration (LESA) served him a bill of R3 lakh. He has only two rooms in his house - that too without any air-conditioner or geyser.
He contacted the LESA junior engineer for bill correction but was asked to approach the private agency, which issues the power bills. Gautam contacted the officials of the bill-issuing agency, but got no help. He then approached the executive engineer. This too proved to be an exrcise in futility.
Fed up with the delay, he took up the matter with the Lok Adalat where LESA officials were reprimanded for their failure to correct a simple bill.
Consequently, power officials reached his house and reissued the bill - which was just for R2,600!
However, in getting the bill corrected Rajaram had to spend around R5,000 at various stages. Moreover, no action was taken against anyone in the matter.
This is not the only example of LESA’s negligence. Recently, some of the staff adopted a strange way to meet their bill recovery targets.
They took cheques from the consumers, which were later dishonoured by the banks. But that amount was still shown in the recovery bracket.
Till now Madhyanchal MD AP Mishra has inspected records of last six months and found 6,953 cases of cheques not being honoured but entered into the accounts of LESA.
If the cheques were not recovered soon, this would result in a loss of around R10.79 crore revenue.
“I have ordered strict action against staff that has kept the bosses in dark about the real picture of recovery,” said PN Tandon, GM, LESA.