Yogi sets July 31 deadline for disposal of public complaints
The CM ordered that all top bureaucrats--from the chief secretary and the director general of police in the state and the DMs and SSPs in districts – will be accountable for timely disposal of public grievances.lucknow Updated: Jul 07, 2017 15:13 IST
Chief minister Yogi Adityanath has directed district magistrates and district police chiefs to dispose of public complaints lodged till June 30, by July 31. The CM set the deadline after holding a videoconference to review disposal of public complaints by officials in districts on Thursday.
Yogi also interacted with complainants during the review meeting--a first for any UP chief minister. In nearly 3 hours, the CM checked status of around 67 public grievances. Such review meetings will now become a monthly affair with the CM indicating that he will conduct such status checks at a day’s notice.
“I am not asking for the moon. I am only asking you to ensure that such complaints like ones relating to land grabbing by land sharks and non registration of FIRs. These can easily be settled at the place of their origin. But if people from far-off places are travelling to the state capital to get such complaints redressed, it reflects poorly on the system,” the CM said at the meeting.
“My government believes in ‘apki sarkar, apke dwaar (your government at your doorstep),” he said. The review meeting wasn’t open to the media but sources said that the CM singled out those district magistrates and district police chiefs whose performance in disposing of public grievances was ranked lowest.
The DMs whom Yogi spoke to were from Azamgarh, Varanasi, Lucknow, Allahabad, Pratapgarh, Sitapur, Hardoi, Barabanki, Sultanpur and Gautam Budh Nagar. The SSPs with whom he interacted were from Lucknow, Sitapur, Hardoi, Varanasi, Allahabad, Mirzapur, Gorakhpur, Kanpur (city), Unnao and Pratapgarh.
After the interaction, the CM ordered that all top bureaucrats--from the chief secretary and the director general of police in the state and the DMs and SSPs in districts – will be accountable for timely disposal of public grievances.
While the DMs and SSPs have been tasked with holding regular review meetings at district level while commissioners and inspector general of police will review complaint disposal status at divisional level followed by a monthly overall state level review at the level of the chief secretary and the DGP.
After the disposal, the officials at each level will also be required to submit a completion certificate to their superiors. “A core team should be formed at each level to ensure that complaints are settled at the place of their origin so that complainants don’t have to travel to the state capital for the purpose,” the CM said. He also directed the DMs to carry out a drive to ensure that poor get ration cards and access to free or subsidised food.
“Hunger deaths are a blot on the system. We will hold the DMs and district food supply officers accountable for hunger deaths. I would like to see DMs and SSPs working as a team in the districts,” he said.