In the last two years and nine months, the Brihanmumbai Municipal Corporation (BMC) has received more than 70,000 complaints on illegal constructions and of them, more than 36,000 are still waiting for the civic body to take action, reveals RTI filed by activist Anil Galgali.
From January 2014 to September 2016, the dedicated helpline number —1916 — of the civic body has registered total 3,39,664 complaints, of them 21% complaints — 70,143 — are related to illegal construction alone, the RTI activist said.
In 2014, the number of complaints were 1,57,317. However, out of these, 18,578 are still pending which means action was not initiated or it is still in process, the RTI reply revealed.
In 2015, the number of complaints came down to 1,16,625, out of which 2,909 are pending for action. While this year, during January 1 to September 30, 2016, the civic body has received total 65,722 complaints on its helpline and of them 15,160 are yet to be sorted out. The total number of complaints waiting for action by the civic body is 36,647, the RTI reply said.
Anil Galgali has written to municipal commissioner Ajoy Mehta and demanded that BMC should give a ‘Worst Ward Award’ like the ‘Officer of the monthl’ so that non-performing officers are at least shamed into working towards solving public grievances.
The RTI reply further said that most of the pending complaints are with ward-level building, factory department and maintenance department that look after permission for building construction and illegal construction.
Similarly, most of the complaints registered were from Kurla, Chembur and Govandi. Out of the total complaints received, 17,391 calls came from Govandi (M East), followed by Chembur (M West) 13,733 and Kurla (L Ward) at 10,697. The least number of complaints were received from ‘T’ ward that includes areas like Mulund at 1628 complaints, said the reply.
The website was launched by BMC to help citizens lodge complaints against illegal constructions and encroachments and track the action being taken by the civic body.