BEST to start mobile ticketing system | mumbai news | Hindustan Times
Today in New Delhi, India
Mar 26, 2017-Sunday
New Delhi
  • Humidity
  • Wind

BEST to start mobile ticketing system

mumbai Updated: Oct 27, 2016 00:39 IST
Prajakta Kunal Rane

BEST has provided a mobile ticketing option in Ridlr mobile application, which the user will have to download from Google Play Store.(For representation)

Commuters taking air-conditioned (AC) buses of the Brihanmumbai Electricity Supply and Transport (BEST) will have the option of buying tickets on the mobile phones from Thursday.

However, there are doubts whether the mobile ticketing introduced by BEST would be convenient for commuters, as they will be able to book them after boarding the bus and will be required to take a printed ticket from the conductor. It may not be convenient for commuters on busy routes where the buses are crowded.

Mobile ticketing was introduced on a trial basis on 127 AC buses.

BEST has provided a mobile ticketing option in Ridlr mobile application, which the user will have to download from Google Play Store. The app has the option of creating a digital wallet using which the ticket will be bought by the commuters. The minimum amount that can be deposited in the wallet is Rs200.

How to use the BEST mobile ticketing app? The commuter needs to board the bus before booking the ticket, enter trip details and get tokens by paying through digital wallet. This token then needs to be shown to the conductor who issues the printed ticket, which the commuter has to keep till the journey is over.

“The commuters need to have net connectivity to book mobile tickets. Besides, the mobile should be synchronized with the system that conductor has to generate ticket. Therefore the commuter will have to board the bus before booking the ticket. This is started on an experimental basis in AC buses, assuming that most AC bus commuters use mobile phones with net connectivity,” said Jagdish Patil, BEST general manager.

However, commuters find this more cumbersome as in mobile ticketing, they will have to take extra efforts of booking the tickets, showing the token to conductor and taking a printout.

“In mobile ticketing, the commuter should get a PDF of the ticket, which they can show to the conductor or ticket checker directly. Besides, if there should be an incentive like 5%-10% off on mobile tickets, then the commuters will be encouraged to use mobile tickets,” said Rachana Lopez, regular AC bus commuter and Grant Road resident.


BEST operates 127 AC buses on which mobile ticketing introduced from Thursday.

How to buy your bus ticket?

Download Ridlr mobile application from play store

Get on the bus ----- enter trip details and get token ---- add your digital wallet -----buy your ticket

You can create the digital wallet using the option in mobile application and add the money in it. Minimum money added to be wallet is Rs200.

While in the bus

Get your token in advance ----- Show the token to the conductor --- get your printed ticket and keep it till the trip ends

Tips for a great experience as mentioned on the mobile app: Make sure you’re in the bus before you buy your ticket; be ready with your token before the conductor comes to you; keep enough wallet balance for faster ticketing experience