Mumbai cops put up posters, talk to banks to curb credit card fraud | mumbai news | Hindustan Times
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Mumbai cops put up posters, talk to banks to curb credit card fraud

MUMBAI CITY NEWS: The officers have started putting up 50,000 pamphlets in Andheri (east), informing people about such calls

mumbai Updated: May 22, 2017 00:50 IST
Jayprakash S Naidu
Also, the police met 17 representatives from different banks in their jurisdiction last week, and asked them to spread awareness on the issue.
Also, the police met 17 representatives from different banks in their jurisdiction last week, and asked them to spread awareness on the issue. (HT)

The Andheri police said that they had registered 32 cases of credit and debit card frauds this year, a majority of which were results of vishing calls (where fraudsters pose as bank officials and ask for details of your bank or cards, and later use the information to withdraw money). To stop the menace, they have taken up a series of preventive measures.

For starters, the officers have started putting up 50,000 pamphlets in Andheri (east), informing people about such calls and requesting them not to part with any detail of their credit or debit cards, as no bank ever calls its customers to seek these details on phone. These pamphlets will be found in public places like the railway station, outside banks, eateries, markets, hospitals, gardens, grounds and others.

Also, the police met 17 representatives from different banks in their jurisdiction last week, and asked them to spread awareness on the issue. Senior police inspector, Pandit Thorat, confirmed the development.

An officer from Andheri police station said, “We have requested the representatives to come up with new ways of spreading awareness on this menace. Just sending alert messages to customers cannot resolve the issue.”

“We asked them to interact with all their new clients when they open a bank account. They should explain that banks never call seeking card details and that their card details and one time password (OTP) should never be shared with anyone, including bank employees,” the officer added.

Inspector Rajeev Chavan of Andheri police station said, “The menace is on the rise. More people are getting duped. Fraudsters switch off their phones after making the calls, making it difficult to track them.”

Callers dupe professional, woman of ₹80K

In separate cases, two fraudsters impersonating as bank officials duped a 31-year-old man and a 34-year-old woman of Rs30,000 and Rs50,000.

The first incident took place at 6.05 pm on May 16 when a caller posing as ‘bank executive’ told the complainant, who works in a private firm, that his card was going to be blocked, said an officer of Andheri police station. To prevent the professional’s card getting blocked, the imposter sought his card details, said the officer.

“Worried, the victim shared the 16-digit card number and the three-digit CVV (written on the back of the card). He also revealed the one-time password to the caller. After this, he received a message that Rs30,000 was debited from his account,” said the officer. An FIR was registered with the Andheri police under Section 420 of Indian Penal Code and the Information Technology Act.

In the second case, a housewife from Andheri (east) received a call from a man who identified himself as an official from her bank at 8am on May 15, said the police. The caller told her that her savings account was to be blocked. He also threatened her with a fine for not complying with certain bank guidelines, said another officer.

Scared, the housewife ended up giving her card details (16-digit number, CVV and OTP) and lost Rs50,000, said an officer. She lodged a complaint with the Andheri police who registered an FIR was under the same sections as in the first case.

“People need to understand that the bank never asks its customers to share their card details. Fraudsters are usually operating from far-off states. It is difficult to crack such cases and recovering money is even more difficult,” said an investigating officer from Andheri police station.

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