You can file pothole complaint through app restarted by Thane civic body | mumbai news | Hindustan Times
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You can file pothole complaint through app restarted by Thane civic body

The pothole application, Star Grade, which had gained popularity last monsoon, was restarted after complaints related to potholes poured in.

mumbai Updated: Jul 28, 2017 23:46 IST
Megha Pol
Potholes at Mangal Pandey Service Road near Cadbury Junction in Thane on Friday
Potholes at Mangal Pandey Service Road near Cadbury Junction in Thane on Friday (Praful Gangurde)

You can now file complaints on potholes online.

The pothole application, Star Grade, which had gained popularity last monsoon, was restarted after complaints related to potholes poured in.

Launched by the Thane Municipal Corporation two years ago, the app had become popular among residents.

“The application started functioning two days ago. However, it is still in testing phase and we haven’t formally launched it. The formal launch will take place next week. People who knew about the application use it. We have received one complaint till now,” said an official from TMC requesting anonymity.

The application had stopped because the contract with the agency had not been renewed.

The official said, “We had not renewed the contract of the agency which handled the application. We have signed an annual maintenance contract with the same agency.”

He said the contract was not renewed as the corporation plans to expand the application. “We want to include other complaints such as pipe burst, water leakage, uncollected garbage, unclean roads, water supply, open manholes, waterlogging, choked nullahs and poor conditions of the footpaths,” he added.

The app has registered more than 1,000 complaints on an average in the last two monsoons.

Last year, the application recorded more than 900 complaints out of which the maximum complains were from Majiwada, followed by Railadevi and Lokmanya Nagar areas.

About the application

The residents can download the application, take the photo of a pothole and upload it on the app. The app is backed by GPS (Global Positioning System), so the location of the pothole will be automatically uploaded.

Complaints are supposed to be addressed within 24 to 36 hours

The app displays the status of the complaint along with the details of the complainant.

The app is linked to TMC websites

Android users can download it from play store while the IOS and Windows users can log on to stargrade.thanecity.gov.in.

2017
  • You can file pothole complaint through app restarted by Thane civic body