A consumer forum has directed budget carrier SpiceJet to compensate a Khar resident and her daughter after their luggage was pilfered in transit from Mumbai to Delhi.
In April 2009, Rajni Mathur and her daughter Kanika had arrived in Delhi on a SpiceJet flight to find that one of their three bags, which contained designer saris, other clothes and cosmetics, was missing.
An official from the airline delivered the missing bag to them the next day. However, on checking, the Mathurs found that the lock had been tampered with and some of the contents were missing. They lodged a complaint with the airline, which offered a token compensation of Rs. 2,500. The Mathurs turned down the offer, and approached the consumer forum.
On Thursday, the Mumbai Suburban District Consumer Forum held SpiceJet guilty of deficiency in service and directed it to pay the Mathurs Rs. 50,000 as compensation.
The airline argued that the provisions of the Carriage by Air Act, 1972, limit its liability to Rs. 200 per kg of lost luggage — subject to maximum of Rs.3,000.
The forum bench, however, held that legal provisions make an exception in case of willful misconduct, of which SpiceJet was guilty, as someone connected with the airline broke the lock of the bag and removed its belongings.
The forum fixed the quantum of compensation at Rs. 50,000 as the complainants had not provided any bills while claiming Rs. 1 lakh towards damages.