Nearly six years after he travelled by Cathey Pacific Airways from Dubai to Mumbai, a Belgaum resident will get Rs13,272 as compensation for his lost baggage.
The Mumbai suburban district consumer forum, which awarded the compensation, also directed the airlines to pay 9% interest per annum from April 2007, when Balasaheb Bhamargauda Patil filed a complaint before the forum. Patil will also get Rs5,000 for litigation costs.
On May 5, 2005, Patil flew from Dubai to Mumbai by a Cathay Pacific flight. On landing at Chhatrapati Shivaji International Airport, he found one of his bags missing, and immediately lodged a complaint with the airline.
He approached the consumer forum after the airline did not take action. The airliner maintained that Hemant Kanade, one of his fellow air passengers could have picked up the bag that had gone missing. The forum bench comprising its president JL Deshpande and member Deepa Bidnurkar, however, found the claim of the airline unreliable, and held that it failed to prove it.
Patil had sought a compensation of Rs2 lakh. The bench considered provisions of the Carriage by Air Act, which entitle the passenger to get Rs885 per kg of the lost luggage and ordered the airline to pay him compensation for 15 kg of the lost baggage as the complainant had not given evidence suggesting the baggage contained any valuable items.