The Brihanmumbai Municipal Corporation (BMC) received an award on Thursday for inducing urban e-governance in the city from a Bangalore-based non-profit organisation, Janaagraha Centre for Citizenship and Democracy which rewards civic bodies all over the country for citizen-centric services.
Additional municipal commissioner, Aseem Gupta received the award for Mumbai in the category of providing online services to citizens. In a bid to fast track civic services, the BMC took a major leap last year when it launched its online pothole tracking software.
“The online pothole tracking system gave citizens a chance to participate in the city’s governance on a larger scale by reporting potholes on the civic body’s online portal,” said Rahul Shewale, civic standing committee chairman.
“It is good that initiatives taken by the BMC are receiving appreciation and recognition,” added Shewale.
The civic body is now set to replicate the software used for pothole-tracking in other civic services whereby citizens would be able to report their grievances by uploading photos of pipeline leakages, encroachments, overflowing garbage bins, illegal hoardings, among other things.