BEST launched its bus tracking system two days ago, but commuters are already complaining.
Passengers should now be able to access the position, speed and expected arrival time of buses by sending a code number, specific to each bus top, via SMS to 56060.
However, commuters complained that the code number is not displayed on most of the bus stop poles and shelters.
The Brihanmumbai Electricity Supply and Transport (BEST) undertaking has a total of 6,000 bus shelters and bus stop poles spread across the city.
“The launch of this new service is an eyewash. I looked for the code on bus stops at CST, Parel, Dadar, Bandra and other areas but could not find it anywhere,” said Archana Palande, 29, a Parel resident.
Other passengers also found flaws in the online facility (www.bestpis.in) through which the details can be viewed, saying they could not register on the site.
“I tried registering several times, but kept getting an error message. There is no way for me to access the service,” said Rohit Verma, 25, an Andheri resident.
When contacted, NA Walawalkar, public relations officer, BEST, said, “All the bus stops and poles are numbered. We only have to get them painted. The painting work has started and the code numbers will be displayed soon.”
Regarding the error on the website, a senior official requesting anonymity said, “If some people have got an error message, we will check the system.”