A city consumer forum directed the Central Railway to pay compensation of Rs5,000 a passenger, who was compelled to travel in Air-Conditioned III tier compartment although he had booked tickets for a II-tier one.
"It is the duty of opponents (Central Railway) to maintain coaches in proper condition, and their failure to do so amounts to deficiency in service," said a bench of Additional Mumbai Suburban District Consumer Disputes Redressal Forum.
The bench comprising forum president Suman Mahajan and member GL Chavan also directed CR to pay an additional sum of Rs3,000 to the passenger, Andheri resident Jyoti Daga towards cost of the litigation.
On May 2, 2009, Daga booked two AC II tier tickets of Guwahati Express to Mirzapur. When she and her daughter reached Lokmanya Tilak Terminus at Kurla, they found that the train did not have an AC-II tier compartment. They came to know that there was no AC-II tier compartment in the train and so boarded the III tier compartment.
According to her complaint, Daga and her daughter were shocked to find the III-tier coach very dirty and without water. It was only after they complained to various authorities that water was made available at Igatpuri.
Daga moved the consumer forum in September 2009 seeking compensation of Rs1 lakh alleging she and her daughter had to suffer metal trauma because of authorities' apathy.
The railway authorities said the II-tier coach of the train had some technical problems and had to be replaced by III-tier compartment because there was no spare II tier coach available. The forum said this amounted to deficiency in service and asked to railways to pay the complainant.