A 26-year-old city-based office assistant is seeking Rs five lakh from Kingfisher Airlines, which she claims flew her to the wrong destination.
The Mizoram native who works in Mumbai, has approached the Mumbai District Consumer Disputes Redressal Forum for compensation.
Judy Lalbaik had booked tickets for December 18, 2009, to go to Aizawl (Mizoram), from Mumbai via Kolkata, since there are no direct flights to her state. On December 18, she went to Kolkata by Indigo Airlines, paying Rs 5,000 as excess baggage charge, since her luggage was overweight by 25 kg.
In Kolkata, at the Kingfisher counter, despite paying the charge, she was told by the attendant to remove some items from her luggage.
She then called her guardian in Mumbai, Mark Bedi (name changed), who told the attendant he would arrange to take some things out of her luggage. The attendant refused, saying security protocol did not allow her belongings to be kept in the airport, and that no third person could enter the airport to collect offloaded belongings.
Bedi then spoke to a Kingfisher supervisor, saying Lalbaik was travelling by air for the first time, and that she is not comfortable in English or Hindi. While the supervisor claims he told Bedi he would give Lalbaik an extra box to pack her offloaded belongings, Lalbaik says neither the supervisor nor the attendant helped her. The flight to Aizawl left without Lalbaik.
Lalbaik said Kingfisher staff then took her to the SpiceJet counter, where she was booked a ticket not for Aizawl in Mizoram, but Bagdogra in Bengal. “This was done to get rid of me since I was drawing a lot of attention. They deceived me,” Lalbaik said in her complaint.
She then checked into a motel at her own expense and on December 19, returned to Kolkata from Bagdogra, then found Kingfisher’s flight from Kolkata to Aizawl was cancelled.
She said she returned by the next available flight “after wasting money and being stranded alone for almost two days.”
“The airline has not even replied to our notice sent on January 22,” said her advocate, Rizwan Siddiquee.