The Mumbai airport has been ranked second, an improvement over last year’s 12th position, for its quality of passenger service in an annual international survey.
The city airport edged past Canada’s Vancouver airport and two Chinese airports (Taipei and Shenzhen) in the Airport Council International’s (ACI) survey in the category of airports handling 15 million to 25 million passengers annually. Seoul’s Gimpu International Airport was the top performer in the category.
The ACI, an association of world airports, surveyed more than three lakh passengers across 153 airports in 2010 to determine the top five performers in six categories based on passenger traffic.
“We have always worked towards the goal of quality service and have strived to cultivate a customer-oriented service culture,” said Sanjay Reddy, managing director, Mumbai Interna-tional Airport Limited.
Delhi’s Indira Gandhi Interna-tional Airport stood fourth in the category of airports handling 25 million to 40 million passengers annually.