City police’s online complaint facility finds more takers | mumbai | Hindustan Times
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City police’s online complaint facility finds more takers

Next time you alight from a crowded bus and realise your mobile phone is missing, do not run from a police station to another trying to find out where a complaint can be registered. You can use of the online facility provided by the Mumbai police, an option that is gaining popularity among citizens.

mumbai Updated: Mar 11, 2012 01:24 IST
Mohamed Thaver

Next time you alight from a crowded bus and realise your mobile phone is missing, do not run from a police station to another trying to find out where a complaint can be registered. You can use of the online facility provided by the Mumbai police, an option that is gaining popularity among citizens.

An online complaint also ensures there are regular follow ups till the issue is resolved. The website can be used to inform the police about minor incidents, such as loud music being played, and to give feedback about a complaint you have already made.

According to data provided by the Web Development Centre (WDC), located on the ground floor of the police commissioner’s office, that maintains the website — www.Mumbaipolice.org —9,984 online complaints were registered in 2011, compared to 7,818 the year before. The figure for 2010 also points to a rising trend, since 6,701 online complaints were registered in 2009. The facility was launched in 2005.

Explaining how the system works, the official said, “Using details like the spot where a particular incident took place, we locate the concerned police station and forward the e-mail to it. We work from 9am to 9pm, and as a rule, a complaint is forwarded to the particular police station the same day.”

He added, “The complainant then receives a call from the police station, and depending upon the nature of the crime or incident, a formal complaint may be registered. If it is a minor incident, the police may assist the person without any need for a complaint.”

The website carries a disclaimer that FIRs in case of major crimes like murder, robbery, extortion, theft etc. can only be registered at a police station.