Civic body to give Mumbai 500 more helping hands | mumbai | Hindustan Times
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Civic body to give Mumbai 500 more helping hands

Despite the dismal response to the citizen facilitation centres (CFC) set up by the Brihanmumbai Municipal Corporation (BMC), the civic body now plans to strengthen this network by adding 500 centres where all civic-related certificates, taxes and complaints can be made.

mumbai Updated: Jan 16, 2011 00:46 IST
Bhavika Jain

Despite the dismal response to the citizen facilitation centres (CFC) set up by the Brihanmumbai Municipal Corporation (BMC), the civic body now plans to strengthen this network by adding 500 centres where all civic-related certificates, taxes and complaints can be made.

Currently, the BMC’s 250 CFCs are only used to pay property taxes and water taxes.

People can go to any Sify e-port or franchise outlets owned by ITZ Cash and pay water and property tax.

The BMC had signed an agreement with both companies to offer these services to citizens at a nominal charge of Rs 10.

It was introduced two years ago to ensure services to those not familiar with computers or the Internet.

But, from this year onwards, additional services like issuing birth and death certificates, applications for different kinds of licences, filing and tracking complaints and so on will be made available too.

The BMC will be giving franchises a login ID and passwords, but officers fear if not tracked properly this could lead to mismanagement of the money that citizens pay.

“We will draw up a detailed plan to avoid any case of fraud or cheating by issuing fake receipts, etc, hence technicalities will be minutely worked upon," said a senior civic official.

He added that we want a fool-proof system in which there is no need for anyone to visit the ward office and ensure that no citizen is taken for a ride.

The BMC has proposed a service fee of Rs 25. The proposal is with municipal commissioner Subodh Kumar for approval.

This system once implemented will cut long queues at ward offices to get any kind of civic certificates of licences.