The civic body has not being keeping records, on the exclusive 108 civic helpline, of the complaints about the short supply of water.
The helpline was launched in November, and of the 725 complaints registered in the first month, 204 complaints were of the shortage of water supply. The civic body then decided to stop registering short supply complaints.
“Initially we got a lot of complaints regarding water shortage, but then we realised we could not address these complaints because of the 15 per cent water cuts in certain areas because of which short supply was bound to happen,” added a civic source.
Even though we have stopped taking short supply complaints on the 108 helpline, people can register the complaint in their concerned ward office. The complaint will be attended to immediately,” said Vinay Deshpande, chief engineer, hydraulic department.
“If the civic body continued to register short supply complaints, the number of complaints registered would be really high, making it difficult to address the other water-related complaints we receive” said a civic source on the condition of anonymity.
Citizens feel then that the purpose of having such a helpline is defeated, “The idea of the helpline was to help us to register our complaints. But if they are not going to register all types of complaints then there is no point to the helpline,” said Manish Patil (45) a resident from Khar.
The helpline was commissioned after the corporators demanded a toll free number where complaints related to water thefts and leakages can be registered.
Before the helpline was commissioned the civic body received more than 2000 complaints via letters, phone calls, e-mails and messages.