Complaints on squatters flood BMC site

  • Tanushree Venkatraman, Hindustan Times, Mumbai
  • Updated: Mar 14, 2016 00:58 IST

In less than a month since its launch, the encroachment removal website of the Brihanmumbai Municipal Corporation (BMC) has already registered 76 complaints.

In a bid to make the city encroachment-free, Shiv Sena leader and MP Rahul Shewale along with mayor Snehal Ambekar launched the website,, at the end of February.

The website aims to offer citizens a platform to report about any illegal structures or shanties that have cropped up in their area without due permissions from the civic body, said civic officials.

According to data accessed by Hindustan Times, by Sunday, the highest number of complaints, 17, was registered in the H/West ward, which includes Bandra.

Another 10 complaints were registered from L ward, which includes Kurla, while 9 complaints were registered from Goregaon and Malad. The website’s software has features similar to the civic body’s now-defunct pothole tracking website.

Citizens can not only take pictures of the encroachments and upload it on the website, they can also tag the encroached upon location on the city’s

map. After registering a complaint, the citizen will be emailed a complaint number, using which he or she can track the complaint’s status. “Once a complaint has been registered, the assistant commissioner responsible for redressing complaints of that particular area, will assign officials the task to examine the spot and issue a notice to the encroachers,” said a senior civic official.

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