Consumer forum fines Thane civic body for deficiency in services | mumbai | Hindustan Times
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Consumer forum fines Thane civic body for deficiency in services

mumbai Updated: Apr 06, 2012 02:34 IST
Charul Shah

Taking note of the complaint filed by a scrap dealer, the consumer disputes redressal forum fined the Thane Municipal Corporation (TMC) for deficiency in services.

Mohammad Husain Suleman, proprietor, Rendani Enterprises, had filed a complaint against the TMC on March 18, 2010. He had alleged that after depositing Rs 10,000 to buy scrap ACs from the corporation as per the norms, too, the civic body did not deliver the ACs. Moreover, the officials also did not return the deposit amount.

According to the complaint, the corporation had issued a notice inviting proposals for the purchase of scrap ACs in June 2009. On June 20, Suleman had submitted his proposal and deposited Rs10,000 with the corporation. The civic body had agreed to sell the ACs at Rs 3,300 a piece. He was -- in a letter dated July 21, 2009 -- asked to visit the corporation office on July 31 to take the ACs. Though Suleman reached the office on the designated day, he could not meet the officer concerned. He then wrote a letter to the officer informing about his visit and seeking time for an appointment. He was asked to come on August 6. However, he was not given ACs on that day. Finally, on August 7, he demanded his money back.

The corporation did not respond to his request. He then sent a legal notice, to which no reply was received. Subsequently, he filed a complaint with the Consumer Forum, Thane.

The forum, on March 30, directed the corporation to return Suleman’s deposit at 8% interest rate from the date of filing of the complaint within 60 days. The forum further asked the corporation to pay Rs5,000 towards mental harassment and Rs2,000 towards the cost of the complaint to Suleman.