Inconvenienced due to a lack of ticketing infrastructure and security arrangements, commuters have complained that Cotton Green is one of the most neglected stations on the harbour line.
They added that railway authorities have turned a blind eye to their grievances.
Commuters complained that using this century-old elevated station has become difficult and unsafe, particularly for elders, children and women commuters, since the railway authorities introduced 12-coach services on the harbour corridor.
Currently, only a single elevated ticket window is operational.
In the absence of a ticket window at the south end, passengers from the nearby Ghodapdeo and Ferbunder areas are forced to walk to the north end of the station to buy tickets.
Commuters said the station needs to add at least two more windows – one on the north side and one on the south - immediately.
“Before catching a train, passengers have to walk up and walk down, using the ramp or staircase, which is as high as two-three floors,” said Shekhar Chhatre, a local resident.
He added that he noticed that senior citizens and women commuters are the groups that find climbing the staircase especially difficult.
“Of the two ground-level ticket windows on the east and west sides of the stations, one is permanently closed, while the other has been dismantled,” said Nandkumar Katkar, a political activist and local resident.
Another concern is security. Citizens said some have started consuming alcohol on the station ramps.
Drug addicts who take shelter there make it unsafe for commuters, especially late at night in the absence of proper lighting arrangements.
Katkar said security guards are needed but the railway and Mumbai Port Trust are not paying heed to the demand.
Ram Bodake, a local resident and a member of the Kalachowkie association, said he is a frequent traveller and uses the station often. He added that the association has made several demands to the railway authorities since the past one year, but nothing has improved. He said that the association’s last representation was sent last week.