There has been rising anger among commuters on the central and harbour lines due to repeated and long delays every single day for the past 15 days. Railway officials have blamed this on various technical failures in the system. Authorities confirmed that recently the department had several problems like overhead equipment failure, unit failure and rail fractures which were badly affecting punctuality over the past fortnight.
“These are operational problems and are attended to as and when they occur. Our maintenance teams are doing all they can to set them right,” Central Railway (CR) chief public relations officer VA Malegaonkar said.
Almost all trains on the central and harbour lines have been running for 15 minutes late on an average over the past 15days. Commuters are furious that announcements about these delays are not made.
“Trains on both the harbour and central lines have been running 15 minutes behind schedule. These delays are almost never announced at Kurla station and passengers are left waiting and wondering when the train will arrive. The 1.06pm CST-bound train didn’t arrive till 1.25pm, yet no one thought it fit to at least inform commuters,” said Siddesh More, 19, student and Bhandup resident.
Some commuters claimed trains started getting delayed over the past week. “Trains have been running slow or late for the past week. We don’t know where to complain, otherwise we would have definitely reported the issue,” said Ajit Singh, 39, Area Manager and Thane resident.
Some railway officials have also cited the increase in number of goods train moving between Wadala and Kurla as one of the reasons for the delays. Malegaonkar, however, rubbished these claims and said, “Goods trains ply only during non-peak hours and their frequency is the same, so they could not possibly affect the punctuality of local trains.”
Commuters can send their grievances and suggestions on announcements not being made, indicators not functioning and delayed trains via SMS to 90044 11111 with specific details of station, time, platform number, etc.
“We receive 30-40 complaints or suggestions daily on this SMS service. Besides, passengers can also write down their grievances at the stationmaster’s office,” Rane said.