A Tuesday morning flight from Mumbai to Nairobi, Kenya, returned to the city after its crew found that the on-board toilets were dysfunctional.
The Kenya Airways flight took off from Mumbai around 7.30am, about an hour behind schedule. An hour into the flight, the crew discovered that at least two toilets were not working, according to passengers. As a result, they decided to fly back to Mumbai. The flight returned to Mumbai around 9.15 am but that didn’t end passengers’ ordeal.
“For about an hour after turning back, the crew did not offer us water. Snacks were served on board after fliers began to lose their cool,” said Ashutosh Tiwari, one of the 150-odd passengers. Tiwari added that unable to take the long wait, some passengers called off the trip. “The crew refused to give information and was unapologetic about whole experience. As a result, some passengers chose to get off the plane,” added Tiwari.
Although the crew kept giving updates that was flight was almost ready to leave, the passengers continued to wait inside the aircraft at least until 1pm. It takes over six hours to travel between Mumbai and Nairobi. The Kenyan Airways staff at T2 told HT that officials at its reservation office in Andheri would comment on the matter but despite several calls the airline’s staff was not available for a comment.