Commuters have lapped up the facilitator scheme introduced by the Central Railway and in just three months, the number of tickets sold through them has shown a considerable increase.
“There has been a considerable growth in the number of tickets sold by facilitators, from only 3,000 tickets two months back to nearly 22,000 tickets this month,” said a senior CR official. The CR authorities, however, have been inundated with queries, mostly related to genuineness of these facilitators issuing tickets at the stations. “Commuters have been asking whether these people can sell tickets and if they are authorised by the railways to do so,” said a senior CR official.
These facilitators are mostly in plainclothes, but have a card issued by the CR to authenticate their identity.
The CR has appointed 136 facilitators; of which 110 are working employees while the rest is retired railway staff. There is scope for appointing 175 facilitators across all stations.